Legal

Refund Policy

Last updated: DRAFT, not yet in effect

Outline only. Write the final wording yourself or with a lawyer before taking payments. Each app can link here, or have its own page if its terms differ.

Subscriptions and one-off payments

Your refund rule per app, for example a full refund within a set number of days of first purchase.

Duplicate or failed charges

Always refunded to the original payment method.

How to request a refund

Email support@novazury.com with the app, the date, the amount and your payment reference.

How long it takes

Card and M-Pesa refund timelines as processed by our payment provider.